FAQ

What should I do if I forgot my username?

Your username is your email address. If you do not remember which email address you used when you set up your account, please send us a message via our official email (support@thebonnieverse.com) and we can look up this information for you.

Do you accept returns?

We gladly accept returns for unused conditions with the original packaging. We do not accept returned items that’s worn, damaged, washed or altered in any way.

Can I cancel/make changes to the order I just placed?

It is possible to make a change to your order within 24 hour of placing it and if the order has not been processed. We process orders in 2-3 days, so changes and cancellations can always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use our official email on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.

Can I Get More Information On A Product?

We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best.

The product page for every item includes sizing, a detailed description, care instructions, and most importantly, plenty of images.

If there is any further information you feel we need to put on there to help you, just let us know what information you’d like to see and we’ll do our best to include it.

Why The Color Of Received Clothing Is A Little Different From What I Saw Online?

The camera’s perspective and the extent of lighting may cause a little color difference. Hope you could understand us. If it does not affect the appearance and mood about your favorite clothing, we hope you can keep it. We will give you a promotion code as the compensation for the future purchase. However, we will try our best to avoid the matter.

Sell Out? What If The Item I’m Interested In Is No Longer Available In My Size?

New items can be sold out rather quickly, but we may get more soon!

Please contact our customer care department via email and we will do our best to notify you if the item becomes available again. Please include the best email address for reaching you when the item becomes available.

I just submitted an order/offer. How long will it take to hear back?

a. Fixed Price: As soon as you hit the ‘Place Order’ button we start processing your order. We work with the boutique/designer to get things ready and will send email confirmation shortly after.

b. Make an Offer: As operation hours vary for the boutiques and designers, we will contact you as soon as an offer has been reviewed and either accepted, rejected, or countered. If you have questions, you can always email support@thebonnieverse.com and we’ll be happy to help in any way we can.

What does final sale mean?

FINAL SALE items are not eligible for refund, exchange, or store credit. Please contact us if you have any questions prior to placing your order.

How much does shipping cost?

We offer USPS (4-8 business days). A flat US $4.99 fee per each order.

Do you ship to international locations outside of the US?

We do not offer international shipping for now! We will keep customers posted when there are any new updates.